eBayでの取引をオープンケースからエスカレーションしました

eBayでの取引をオープンケースにして5日が経過、状況に進展が見られないのでエスカレーションしました。

Hello Hiroshi,
 
How are you there..? Good day to you..!
 
My name is Kapil and I am contacting you regarding Case ID: xxxxxxxxxx for (Item #xxxxxxxxxxxx). I'm sorry to see that the transaction didn't go well as you didn't receive the item. I certainly understand how disappointing this whole experience might have been for you. Rest assured we are here to take care of all your purchases.
 
Let me take this opportunity to extend my heartfelt gratitude to you for placing your trust on us when it comes to your online trading needs.
 
Regarding the case, I am taking this opportunity to resolve the case for you. I have great news to share with you. After going through the case details, I have decided to close the case in your favor. If you have purchased via PayPal, money will be credited within 48 to 72 hours.
 
Hiroshi, I understand the inconvenience this transaction might have caused as the item you received was not up to your expectations. However, I hope you understand that as we don’t have the exact item you purchased on hand so what we can give you is a 100% security and assurance that you’ll receive your refund which you can use in purchasing similar item from other sellers.
 
Hiroshi, I want to assure you that we set high standards for our sellers and almost all transactions on eBay go smoothly. However, in some rare instances, if anything goes wrong, our sellers do support buyers by providing the resolution that they expect and if they don’t, we do cover our buyers to ensure eBay remains safe and preferred place to purchase items. Remember, you have always been important to us and we want you to buy on eBay with confidence.
 
Lastly, I want to thank you for allowing me this opportunity to be at your service and more importantly for choosing eBay as your platform for your online shopping endeavors. I’m happy to have solved your concern today and provide you the resolution you deserve. I hope you are satisfied with the decision I have taken. We are glad to have you as part of our business and we look forward to many years of working together!
 
I wish you all the best for your future transaction on eBay. We are always at your service,
 
Take care & Have a great day ahead..!!
 
Regards,
 
Kapil H.
eBay Customer Support

ほぼ定型文と思われるメッセージがeBayカスタマサポートから届きました。48～72時間で返金されるようです。

Hi hiros.sat,

Good news! We issued you a full refund of EUR 130.00 on Mar 16, 2019. The refund includes the purchase price plus original shipping and has been credited to your PayPal account. Please log in to PayPal and view the History page if you don't see it in your PayPal balance.

Decision:
This case has been decided in your favor.

Comments:
We didn't receive valid tracking information from the seller. We're sorry you had a problem with your purchase, and we're issuing you a refund for this case.

セラーからの有効な追跡情報がないため返金が決まったということが書いてあります。状況は相手に不利であり、こちらが負ける要素は何ひとつありませんでした。ただただ残念という気持ちと後味の悪さしか残りません。素直に返金に応じていればオープンケースからエスカレーションする必要もなく、相手の評価に傷がつくこともなかったでしょう。

追跡情報については、セラーとのやりとり中も注視していますが、2月20日に相手国の国際交換局から発送されて以来、まったく変化がありません。輸送中の事故で紛失したと見るのが妥当でしょうねぇ。